Dear players,
We’re excited to announce great news for the entire TCommander Bot community: our brand-new Support Portal system is officially live!
This upgrade marks a huge step forward in how we assist you, solve issues, and deliver the high-quality support you deserve.
Why We Upgraded the Support System
Our community has grown massively, and with that growth came a higher demand for fast, organized, and reliable support. To keep improving and to serve you better, we’ve moved away from the old email-based support system.
The old email address (contact@tcommanderbot.com) is no longer available for support.
It will no longer receive or process customer support messages.
Introducing the New TCommander Support Portal
From now on, whenever you need help, you can reach us through our new Support Portal:
https://tcommanderbot.freshservice.com/support/home
This is now the official place to:
- Report bot issues
- Submit payment concerns
- Ask questions
- Request assistance
- Send suggestions
- Track your support history
Everything is centralized, organized, and easier than ever.
Benefits of the New Ticket-Based System
Switching to a professional ticketing system brings many advantages for you:
Faster response times
Tickets are automatically organized and routed to the right support agent.
No more lost or missed emails
Every request is logged, tracked, and guaranteed to be seen.
Clear communication history
You can follow your ticket’s progress, replies, and status in one place.
Better prioritization
Urgent issues get flagged and handled quickly.
Attach screenshots and files easily
Making it simpler to explain problems and get accurate solutions.
More reliable support for a growing community
As TCommander Bot expands, our support system grows with it.
Facebook Chat Support Will Be Retired Soon
Over the next few weeks, we’ll be phasing out Facebook chat support. Why? Because it simply can’t keep up with the volume, speed, and organization our growing community needs.
But don’t worry — we’re not removing support… We’re replacing it with something much better.
A new, improved chat system is coming soon — one that integrates directly with our Support Portal for smoother communication, faster replies, and zero lost messages.
Why This Change Matters
Moving away from Facebook chat allows us to:
- Provide faster and more reliable support
- Keep all conversations organized in one place
- Avoid lost or missed messages
- Offer better follow-up and ticket tracking
- Prepare for a new, modern chat system that works for everyone
Your experience matters to us — and these changes are all about giving you the quality of support you deserve.
What You Should Do Right Now
Until the new chat system is released, all support requests must go through our Support Portal.
Visit the Support Portal and submit a ticket: https://tcommanderbot.freshservice.com/support/home
This ensures your message is received, tracked, and answered as quickly as possible.
Thank You for Being Part of the Community
Your support, feedback, and passion for TCommander Bot are what keep us improving every day. This new Support Portal is just one of many upgrades coming to make your experience even better.
We’re here for you — now with a stronger, smarter support system.
We are working hard to make the best bot ever known.
Sincerely,
TCommander Bot Team
Command & Conquer
