Game servers frequently update or modify their HTML code. When this happens, TCommander Bot may temporarily fail to read information correctly and display an error message in the log. This situation is completely normal — it cannot be prevented because these changes come directly from the game servers and can occur at any time.
What we can do is fix the issue as quickly as possible so you can continue using travian bot without interruptions. To help us do that, we created a simple and efficient Error Reporting Mechanism.
Reporting you first Bug in TCommander
We developed a built?in system that collects all technical information related to any error detected by TCommander. This makes it easy for you to send us everything we need to analyze and fix the problem.
We will never ask for your game account credentials unless it becomes absolutely necessary for testing — and even then, only with your permission.
Below are the steps to report an error or bug.
Step 1: Detecting the error in TCommander
At the bottom of the TCommander window, you will find the Log Registry. This section displays all bot activity and any errors that occur.
If you see a red message containing phrases such as:
- “contact customer support”
- “internal error”
…this means TCommander has detected a problem, and it’s time to report it.
Step 2: Collecting the error information in TCommander
Once you notice an error, go to the top menu and select:
Help / Debug Log
This will open the Debug Log dialog box.
Don’t worry if the information inside looks technical or confusing — you don’t need to understand it. All you need to do is download the complete debug log.
Click the “Download as .zip” button and save the file to your computer.
Step 3: Sending the Error Log (.zip File)
After downloading the error log file, you’re ready to send it to us.
- Go to our Support Portal .
- Select “Report an issue” to create a new support ticket.
- Attach the error log .zip file to your ticket.
This gives our team everything needed to diagnose the issue and release a fix as soon as possible.